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HOW DO I MAKE A REFUND?
1. In return and exchange situations, please always contact us first by e-mail myymala@lastenhuone.fi.
In your notification, please kindly indicate:
- The reason for the return (if damaged or incorrect product)
- Subscriber identification information (name / order number)
- Do you just want to return the product or exchange it for another color or size.
2. Pack the returned product(s) carefully, preferably using the same packaging in which it was delivered. The product to be returned must be absolutely unused and in its original packaging. The product to be returned must have any tags and seals in place and must be salable.
3. We give the customer a PostNord return form, which the customer must carefully tape to the package. The sales packaging of the product must be protected, and, for example, customer return labels from the post office must not be affixed directly to the sales packaging.
4. Return the package to the distributor indicated on the return label.
5. Returns to our Iso Omena store are always free of charge. Return address: Lastenlife, Big Apple 2nd floor, Piispansilta 11, 02230 Espoo
6. Keep the return receipt you received from the distributor until you have received your refund from us. Our normal processing time for returns is around 16-18 days.
7. Once the return has been processed and approved, the value of the returned products will generally be returned to you using the same payment method you used when ordering.
In your notification, please kindly indicate:
- The reason for the return (if damaged or incorrect product)
- Subscriber identification information (name / order number)
- Do you just want to return the product or exchange it for another color or size.
2. Pack the returned product(s) carefully, preferably using the same packaging in which it was delivered. The product to be returned must be absolutely unused and in its original packaging. The product to be returned must have any tags and seals in place and must be salable.
3. We give the customer a PostNord return form, which the customer must carefully tape to the package. The sales packaging of the product must be protected, and, for example, customer return labels from the post office must not be affixed directly to the sales packaging.
4. Return the package to the distributor indicated on the return label.
5. Returns to our Iso Omena store are always free of charge. Return address: Lastenlife, Big Apple 2nd floor, Piispansilta 11, 02230 Espoo
6. Keep the return receipt you received from the distributor until you have received your refund from us. Our normal processing time for returns is around 16-18 days.
7. Once the return has been processed and approved, the value of the returned products will generally be returned to you using the same payment method you used when ordering.
WHEN SHOULD I FINALLY MAKE A RETURN?
The return must be submitted to the distributor within 30 days, starting from the day you received your order.
HOW DO I CHANGE THE SIZE?
1. Return the wrong-sized product normally according to the return instructions. The refund will be made after we have received and processed the return at our warehouse.
2. Place a new order on our website for the desired size. Is the price of the product higher? See the next step.
3. Send your new order number to our customer service by e-mail, and we will issue a refund for the possible price difference (Refunding the price difference of the incorrect size product will reduce the return costs).
2. Place a new order on our website for the desired size. Is the price of the product higher? See the next step.
3. Send your new order number to our customer service by e-mail, and we will issue a refund for the possible price difference (Refunding the price difference of the incorrect size product will reduce the return costs).
DO YOU PAY FOR A RETURN?
If the product has a manufacturing defect, the return is free of charge for the customer. If the customer changes the product, we will send the replacement product by home delivery.
If there is no manufacturing defect, the return costs will be deducted from the products you return.
If the customer wishes, he can return the product through another transport company, in which case the cost remains with the customer.
Note! If a discount code has been used in the order, the use of which includes a certain condition (e.g. a certain purchase amount) and the condition is not met after the return, we will remove the discount from the order.
Returns to our Iso Omena store are always free of charge
If there is no manufacturing defect, the return costs will be deducted from the products you return.
If the customer wishes, he can return the product through another transport company, in which case the cost remains with the customer.
Note! If a discount code has been used in the order, the use of which includes a certain condition (e.g. a certain purchase amount) and the condition is not met after the return, we will remove the discount from the order.
Returns to our Iso Omena store are always free of charge
ACCORDING TO THE TRACKING, MY RETURN HAS ARRIVED, BUT I HAVEN'T RECEIVED THE RETURN RECEIPT?
After the distributor has delivered the return package to our warehouse, it can take up to 5 business days before your return is registered (depending on the number of return packages arriving at our warehouse).
Returns are processed manually and this requires strict quality control to ensure that the returned products are in their original condition.
We will send a return receipt by e-mail as soon as your return has been registered and the refund has been processed.
Returns are processed manually and this requires strict quality control to ensure that the returned products are in their original condition.
We will send a return receipt by e-mail as soon as your return has been registered and the refund has been processed.
WHEN WILL MY RETURN BE REFUNDED?
Processing of returns usually takes about 2-3 weeks before the refund is issued.
Week 1: The return package is left with the distributor and arrives at the distribution terminal.
Week 2: The return arrives at our warehouse for processing.
Week 3: The refund is processed and a refund receipt is sent by email.
The refund usually appears in your account within 2-5 banking days after the refund has been processed, in rare cases within 10 banking days. This depends on the payment method you choose and the bank.
The money will be returned to the original payment method. Postage will be deducted from the amount to be refunded. If you return all the products you ordered, we will send a separate invoice for postage.
Week 1: The return package is left with the distributor and arrives at the distribution terminal.
Week 2: The return arrives at our warehouse for processing.
Week 3: The refund is processed and a refund receipt is sent by email.
The refund usually appears in your account within 2-5 banking days after the refund has been processed, in rare cases within 10 banking days. This depends on the payment method you choose and the bank.
The money will be returned to the original payment method. Postage will be deducted from the amount to be refunded. If you return all the products you ordered, we will send a separate invoice for postage.
HOW DO I GET A RETURN LABEL?
We offer our customers a PostNord return form by mail.
WHEN RETURNING, ARE THERE ANY SPECIAL PACKAGING REQUIREMENTS?
We always recommend reusing the original resealable bag/package. This way, the return is even easier and we save the environment together. If the original bag/package is no longer available, you can of course use a similar bag/package. Just check that you pack the products carefully.
We give the customer a PostNord return form, which the customer must carefully tape to the package. The sales packaging of the product must be protected, and, for example, customer return labels from the post office must not be affixed directly to the sales packaging.
We give the customer a PostNord return form, which the customer must carefully tape to the package. The sales packaging of the product must be protected, and, for example, customer return labels from the post office must not be affixed directly to the sales packaging.
CAN I RETURN PRODUCTS FROM DIFFERENT ORDERS IN THE SAME PACKAGE?
If you have returned products from different orders together in the same package, contact our customer service. The processing of the return may take longer than normal.
WHAT DO THE RIGHTS OF CANCELLATION AND REFUND MEAN?
Right of cancellation: According to EU legislation, all customers have the right to cancel a purchase within 14 days of the purchase date.
Extended return right: However, Lastenlife.fi offers free returns within 30 days.
Extended return right: However, Lastenlife.fi offers free returns within 30 days.